Play Smart.
Gamble Responsibly with 999ok.

999ok is an online gambling platform strictly intended for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any game or sports betting activity on 999ok.im. This policy is non-negotiable and applies to all players accessing the platform from Bangladesh or any other jurisdiction.

During the registration process, all new users are required to confirm that they are aged 18 or above. This declaration is legally binding. Following registration, 999ok reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — at any time to confirm that the age declaration is accurate. Any account found to belong to a person under the age of 18 will be permanently closed immediately, all funds will be withheld, and the matter may be referred to the appropriate authorities.

Why Age Verification Matters

Young people are significantly more vulnerable to developing compulsive gambling habits than adults. Research consistently shows that early exposure to gambling correlates with higher rates of problem gambling in later life. 999ok takes its role in preventing underage access extremely seriously — not merely as a regulatory formality, but as a genuine ethical obligation to the communities we serve across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and beyond.

Problem gambling is a condition in which a person's gambling behaviour causes significant harm to themselves or to those around them — financially, emotionally, socially, or physically. Recognising the warning signs early is the most important step toward getting help. The following indicators may suggest that gambling has moved beyond a recreational activity and is becoming a problem.

One of the most practical and effective responsible gaming tools available on the 999ok platform is the ability to set personalised deposit and spending limits. These limits give you direct control over how much money you transfer into your 999ok account over a given time period — before you begin playing, not after you have already overspent.

Deposit limits can be set directly from the Account Settings → Responsible Gaming section of your 999ok dashboard. You may configure the following types of limits:

Setting a Realistic Budget

Before setting your limits, we recommend calculating your total monthly discretionary income — the money left over after essential expenses such as rent, food, transport, and family obligations. Your gambling budget should never exceed a small fraction of your discretionary income. A general guideline is to treat any money deposited into 999ok as entertainment spending, similar to a cinema ticket or restaurant meal — money you are entirely comfortable not recovering. For players in Dhaka, Chittagong, or other major Bangladeshi cities, where living costs vary considerably, this calculation will look different for every individual.

Sometimes a break is all that is needed to regain perspective. The 999ok Time-Out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. This tool is designed for players who feel they need a short pause — whether due to stress, a run of losses, or simply wanting to step back and reassess their gambling habits.

During any active time-out period, the following restrictions apply to your account:

• No deposits may be made via bKash, Nagad, Rocket, Upay, or any other payment method
• No gameplay is accessible — all game categories (slots, cricket betting, live dealer, crash games) are locked
• No bonus offers or promotional communications will be sent to your registered email or phone
• Pending withdrawals will still be processed as normal during the time-out period
• You may contact customer support for account queries unrelated to gameplay

Available Time-Out Durations

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm your choice. The restriction is applied to your account instantly. If you need help activating this feature, contact our support team at [email protected].

Self-exclusion is a formal, longer-term tool for players who believe their gambling has become — or is at serious risk of becoming — a genuine problem. By requesting self-exclusion, you instruct 999ok to permanently block your account for a significant period of time. This is a more serious step than a time-out and is intended for those who need a meaningful, sustained break from gambling.

Self-Exclusion Periods Available

How to Request Self-Exclusion

1. 1
   Navigate to Account Settings — log in to your 999ok account and go to Settings → Responsible Gaming → Self-Exclusion.
2. 2
   Select your exclusion period — choose 6 months, 1 year, or 5 years. Read the terms of the exclusion carefully before proceeding.
3. 3
   Confirm your identity — you will be asked to confirm your registered email address or mobile number to verify the request is coming from the account holder.
4. 4
   Receive confirmation — 999ok will send a confirmation message to your registered contact. Your account will be suspended within one hour of confirmation.
5. 5
   Alternatively, contact support directly — if you prefer not to navigate the account settings yourself, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it immediately on your behalf.

If you are concerned about your own gambling habits — or about someone close to you — please know that you are not alone, and that help is available. 999ok's support team is available every day from 6:00 AM to 12:00 AM Bangladesh Standard Time (UTC+6) and can provide confidential, compassionate assistance with responsible gaming matters.

External Support Organisations

999ok encourages any player who feels they may have a gambling problem to seek help from professional support organisations. While we are not able to provide direct links to external sites, we recommend that players in Bangladesh search for the following resources independently:

• National Mental Health Institute (NIMH), Dhaka — provides counselling and mental health support, including for behavioural addictions.
• Kaan Pete Roi (কান পেতে রই) — Bangladesh's emotional support and crisis helpline, available for confidential telephone counselling.
• Local community health centres in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh offer counselling services for individuals and families affected by compulsive behaviours.
• Gamblers Anonymous — an international peer-support programme with a global network of meetings and online resources for those recovering from compulsive gambling.

If you share a device — such as a smartphone, tablet, or computer — with children or younger family members, 999ok strongly recommends taking steps to prevent minors from accessing the 999ok platform on that device. While 999ok enforces strict age verification at the account level, device-level parental controls provide an additional layer of protection.

Recommended Steps for Shared Devices

• Always log out of your 999ok account when you are not actively using it, especially on shared devices.
• Use a strong, unique password for your 999ok account that is not shared with or guessable by other household members.
• Enable two-step verification on your 999ok account so that even if a family member knows your password, they cannot log in without your mobile phone.
• Use your device's built-in parental control or screen time features to restrict access to gambling-related websites and apps.
• Consider installing content filtering software on shared family devices that blocks gambling websites by category.
• Have an open conversation with teenagers in your household about the risks of gambling and why it is an activity reserved for adults aged 18 and above.

If you suspect that a minor in your household has created or attempted to create a 999ok account, please contact us immediately at [email protected]. We will investigate and take immediate action, including permanent account closure and full data deletion.

At 999ok, responsible gaming is not a box-ticking exercise — it is a core value that informs how we design the platform, train our support staff, and communicate with our players. We recognise that we operate in a space that carries real social responsibility, particularly given the rapidly growing online gambling audience in Bangladesh. We take that responsibility seriously.

Our responsible gaming programme is built on four pillars:

We review and update our responsible gaming policies regularly to ensure they reflect the latest evidence on problem gambling prevention and the evolving needs of our player community across Bangladesh. If you have a suggestion for how 999ok can improve its responsible gaming programme, please share it with us at [email protected].